The decorative candles are made from rapeseed wax. The scented candles are made from soy wax. Yes, so they are vegan.
How is my order packaged?
The candles are individually packed with recycled bubble wrap and placed in a cardboard box for safe delivery. It is important to me that you receive your candles in perfect condition.
Can I light the decorative candles?
You can definitely light the decorative candles. Please just consider the safety instructions for the candles.
My order arrived and it's damaged. What should I do?
I am sorry that your order arrived damaged. Although I do my best to pack them as safely as possible, they may get damaged during shipping. Please take photos of the packaging and damaged products and send them to firstname.lastname@example.org as soon as possible so that I can clarify this with the courier company. In the email please add whether you want a refund or a new candle. Depending on your request, you will receive either a refund or a new candle within 14 days.
How will my order be shipped? Can I track it?
The order will be shipped by Hermes and you will receive a tracking number when it is shipped. The delivery will take 2-3 days after shipping.
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