• What are the candles made of? Are they vegan?
The decorative candles are made from rapeseed wax. The scented candles are made from soy wax. Yes, so they are vegan.
  • How is my order packaged?
The candles are individually packed with recycled bubble wrap and placed in a cardboard box for safe delivery. It is important to me that you receive your candles in perfect condition.
  • Can I light the decorative candles?
You can definitely light the decorative candles. Please just consider the safety instructions for the candles.
  • My order arrived and it's damaged. What should I do?
I am sorry that your order arrived damaged. Although I do my best to pack them as safely as possible, they may get damaged during shipping. Please take photos of the packaging and damaged products and send them to hello@densatelier.com as soon as possible so that I can clarify this with the courier company. In the email please add whether you want a refund or a new candle. Depending on your request, you will receive either a refund or a new candle within 14 days.
  • How will my order be shipped? Can I track it?
The order will be shipped by Hermes and you will receive a tracking number when it is shipped. The delivery will take 2-3 days after shipping.